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Pharos License Retrieval

In order to get your Pharos license, you will need to know your customer system operating number or site code. If you are not sure what this is or how to look it up, please contact your server administrator or TRACSYSTEMS Support.

 

TRACSYSTEMS License Retrieval System:

Step 1: Get Your Login ID

Retrieve your login information and login instructions by filling in the fields below, entering the two words of the CAPTCHA challenge (hit the refresh , and then clicking the "Retrieve Logon Info" button.

Step 2: Install the WinSCP 4.0.5 Client

Once you have retrieved your login ID, additional information will appear. Click the WinSCP 4.0.5 link to download & install a free SFTP client you can use to retrieve your license. Follow the onscreen instructions and help graphic for additional login assistance.

Step 3: Apply Your PHAROS License

Once you have logged in to the FTP server with the login ID provided in Step 1, download your Pharos license zip file to a folder of your choice, extract the contents of the zip file, and then click on the "PharosLicense_Readme.htm" documentation file and follow the instructions inside.

License Login ID Form:

Your First Name:
Your Last Name:
10 Digit Phone Number:
Email Address:
Customer ID Code/No.:

 

TRACSYSTEMS Support Contact Information:

E-mail: support@tracsystems.com
Phone: 214.461.9855 - Select Option #2
Live*: Live Remote Support

*Must contact tech support rep to be assigned a support session PIN code.