TRACSYSTEMS, Inc.

Please contact TRACSYSTEMS Support if you need any assistance.

Please follow the instructions below to help optimize the processing of your RMA.

Please create separate requests for each piece of hardware.
Please fill in as many fields as possible (the tab key will jump between fields).
Once you have filled out the form, click submit. A popup will immediately open.
Please do not close this window until you have followed the instructions in the popup.
If you wish to submit another request, simply update the appropriate form fields and hit submit. To start over with an empty form, click the Service Request tab above.

(Please note that the RMA confirmation number windows will not popup again if you fill out multiple requests unless you close it between requests. You can always leave it open and just click on the window in order to bring it back to the front).

Basic Contact Information:

System Operating Code:

Assigned RMA#:

Your First Name:

First Name:

Your Last Name:

Last Name:

Your Email Address:

Phone:

Phone Number:

Email:

Customer Name:

First Name:

Have you previously contacted us on this?

Yes No

Last Name:

Do you remember the person you contacted?

Phone:

When?

Email:

Specific Hardware Information :

Model Number:
Serial Number:
Item Description: Please list all items being shipped (such as power supplies, cables, plugs, etc.). Also, please be sure to include the admin card, key(s), and any accessories that you need us to look at.
Equipment Controlled: Describe what the hardware controls/does (attaches to release station, controls copier, adds money to patron cards, dispenses new cards, etc.).
Problem Description: Please include a brief but detailed description of the problem or symptoms (what is not performing in the way it is expected to function).

Submit, Mailing Address & Support:

Please hit "Submit" once, the follow then popup instructions!

Thank you for choosing TRACSYSTEMS!
Business: 800.583.8722 | support@tracsystems.com | Fax: 214.461.9865

Mail RMA's To:
TRACSYSTEMS, inc
Attn: RMA Department (RMA# xxx)
4620 Sunbelt Dr. Suite #200
Addison, TX 75001

TRACSYSTEMS Support Contact Information:

E-mail: support@tracsystems.com
Phone: 214.461.9855 - Select Option #2
Live*: Live Remote Support

*Must contact tech support rep to be assigned a support session PIN code.

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Mail RMA's To: